Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Items that are not eligible for return under our Return Policy, including final sale items, cannot be returned for a refund. 

To start a return, you can contact us at contactus@ladyfines.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at contactus@ladyfines.com.

Original shipping charges are non-refundable.

Restocking Fee
A $14.99 restocking fee will be deducted from the refund for each returned product.

The restocking fee applies to eligible returns regardless of the reason for the return and covers the costs associated with processing, inspecting, and restocking returned merchandise.

If multiple products are returned, the $14.99 restocking fee will apply to each individual product returned.

The restocking fee will be deducted from the amount refunded to the original payment method. 

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please contact us if you have questions about your specific item.

Items marked as Clearance, Final Sale, or otherwise identified as non-returnable are not eligible for returns, exchanges, refunds, or store credit. These items will be clearly marked on the product page and throughout the checkout process.

Unfortunately, we cannot accept returns on clearance items, final sale merchandise, or gift cards.

European Union 14 Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.